Factsheet for Customers & Prospects
Overview of Business Continuity in SIX:
SIX provides essential services to the Swiss Financial Centre partly on behalf of the Swiss National Bank (SNB) and is therefore obliged to assure a recovery time objective of two hours for these market critical infrastructures like interbank payments, trading, clearing, settlement and credit/debit card processing. Based on regulations from SNB, Swiss Financial Market Authority (FINMA) and industry bodies like Payment Card Industries (PCI) SIX has to pass related infrastructure and applications audits on a yearly basis. To fulfill the regulators obligations and auditors requirements SIX has a Corporate Business Continuity Organization including a Crisis Management Team in place with related processes and regular trainings of all involved parties.
Each division of SIX has a Divisional Business Continuity Officer in charge who governs the specific need of his/her division related to Business Continuity. They are under the functional lead of the Physical Security & Corporate BC Manager.
The Divisions of SIX can rely on proven shared infrastructures and processes as well as on secondary data centers and emergency office space in appropriate wide area displacement provided by the Division Global IT, what is the infrastructure provider of SIX. More information can be found in the publicly available document Business Continuity Management by SIX.
Service Delivery according to ITIL best practices:
Division Global IT is aligned with ITIL best practices, covering all phases from requirements gathering, design, engineering, quality assurance deployment and operation. All operational aspects e.g. Service Availability/Continuity Management is described in the internal Global Operations Handbook.
Products of SIX Financial Information:
For core products from SIX Financial Information (like VDF, SIX iD) a Recovery Time Objective (RTO) of 8 hours is defined. Details regarding Business Continuity have to be contractually agreed beforehand and need to be covered in the respective customer Service Level Agreement (SLA). Without such an SLA, DFI is not allowed to disclose further details regarding BC plans, BC procedures and BC reports. Disclosure of SIX classified documents is subject to clearance by SIX Legal & Compliance.
Head IT Americas
SIX Group Services